Privacy Policy

Effective Date: 18/11/2025

1. Introduction

Hoe Hoe Gardeners Limited (“Company”, “we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our website or engaging our services, you consent to the practices described in this Privacy Policy.

2. Personal Data We Collect

We collect and process the following personal data:

Contact details: name, email address, phone number, postal address
Property details: information required to provide our services
Communication records: emails, messages, and other correspondence
Payment information: billing details necessary to process invoices
Analytics data: anonymized data collected via PostHog to improve the website
- Note: If you submit data via our contact form, PostHog may temporarily capture name and email as part of analytics events.

3. How We Use Your Data

We use personal data for the following purposes:

To provide and manage our landscaping services
To respond to inquiries submitted via our website contact form
To process invoices and maintain financial records
To communicate with you regarding services, estimates, or payments
To comply with legal and regulatory obligations
To improve our services and website user experience

4. Legal Basis for Processing

We process personal data under the following legal bases:

Contract performance: to deliver services requested by you
Legitimate interests: We process personal data to operate and improve our business, services, and website, provided this does not override your rights and freedoms. Examples include maintaining and improving website functionality, managing business communications, and analysing service usage patterns. Analytics conducted via PostHog to understand website usage is part of this legitimate interest, and does not track you across other websites.
Legal obligations: to comply with tax, accounting, and regulatory requirements

5. Data Retention

Personal data will be retained only as long as necessary to fulfill the purposes described above.
Financial records, including invoices, are retained for a minimum of six (6) years in accordance with UK tax law.

6. Your Rights

Under the UK GDPR, you have the right to:

Access your personal data
Rectify inaccurate or incomplete data
Request erasure of your personal data (subject to legal obligations)
Restrict or object to processing
Data portability
Withdraw consent at any time
Lodge a complaint with the Information Commissioner’s Office (ICO) To exercise your rights, please contact us at hoehoegardeners@gmail.com

7. Data Security

We implement appropriate technical and organizational measures to protect personal data from unauthorized access, alteration, disclosure, or destruction. Measures include:

Secure storage systems and encryption where applicable
Access controls to limit who can view personal data
Regular security reviews and audits

We do not sell or rent your personal data. We may share your personal data with trusted third parties only where necessary to provide our services or comply with legal obligations. These include:

•⁠ ⁠Analytics Services

We use analytics providers to understand how visitors interact with our website.
This helps us improve website functionality, monitor usage trends, and enhance the user experience.
If you submit the contact form, your name and email may be temporarily captured in analytics events.

•⁠ ⁠Contact Form / Communication Services

Providers that handle contact form submissions and messages.
They ensure that enquiries are delivered securely to our team.
Data shared includes name, email, message content, and optionally device location.

•⁠ ⁠Accounting and Financial Services

Services used to manage invoices, bookkeeping, and financial records.
Data shared includes name, email, address, phone number, and payment information necessary for processing invoices.

•⁠ ⁠Cloud Storage Providers

Used to securely store financial records, invoices, and other business documents.
Access is restricted to authorised staff only.

•⁠ ⁠Professional Accountants / Advisors

May access financial and personal data to provide accounting, tax, and advisory services.
Data shared is limited to what is necessary for these services and is kept confidential.

•⁠ ⁠Business Contractors / Subcontractors

Assist in delivering landscaping or gardening services (e.g., specialist trades, additional labour).
They receive only the information necessary to perform their part of the project (e.g., property location, service requirements).
Contractors are required to handle all personal data in compliance with UK GDPR.

Disclaimer: While we carefully select third parties and put appropriate contractual safeguards in place, we cannot control their internal operations. However, we ensure that all third-party processors we use are required to comply with UK GDPR.

This site does not make use of cookies.

10. Analytics

We use PostHog to analyze how visitors interact with our website. -⁠ ⁠No cookies are used for this purpose. -⁠ ⁠If you submit the contact form, your name and email may be temporarily captured in analytics events. This will be retained for up to 30 days. -⁠ ⁠This data is used solely to improve our website and services. -⁠ ⁠You may request deletion of any personal data captured by contacting us at hoehoegardeners@gmail.com.

11. Links to Other Websites

Our website may contain links to external websites. We are not responsible for the privacy practices of these websites. We encourage you to read the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

13. Contact Information

For questions about this Privacy Policy or to exercise your data rights:

Company name: Hoe Hoe Gardeners

Email: hoehoegardeners@gmail.com

Phone: 07824 830027

Address: 3 Wheelwrights Close, Fernhurst, Surrey, GU27 3HH